Frequently Asked Questions
Everything you need to know about our handcrafted collections and services.
What materials are Cece Jewellery pieces made from?
We use high-quality materials including 18k gold plating over sterling silver, genuine gemstones, and ethically sourced freshwater pearls to ensure lasting brilliance.
How should I care for my jewellery to prevent tarnishing?
To maintain your jewellery's shine, avoid contact with perfumes, lotions, and water. Store each piece in its original Cece pouch in a cool, dry place.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your products?
Yes, every Cece Jewellery piece comes with a 12-month warranty covering any manufacturing defects from the date of purchase.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.